Refund & Returns Policy

Last updated: 01, January 2026

ProfilePe.com (“ProfilePe”, “we”, “our”, or “us”) is a product of RetailRoad. This Refund & Returns Policy explains how refunds, cancellations, and subscription-related matters are handled on our platform.

By using ProfilePe or purchasing any paid plan, you agree to this policy.

1. Nature of Service

ProfilePe provides digital, subscription-based services (link-in-bio pages, analytics, premium features).
Since these are intangible digital services, there is no physical return of goods.

2. Free Plan

  • ProfilePe offers a free plan with limited features.

  • Users are encouraged to try the free plan before upgrading to a paid subscription.

3. Paid Subscriptions

  • Paid plans are billed in advance on a monthly or yearly basis, as applicable.

  • Prices may include or exclude GST as per Indian tax regulations (clearly mentioned during checkout).

4. Refund Policy

❌ General Rule

  • Payments once made are non-refundable.

✅ Exception (Limited Cases)

Refunds may be considered only if:

  • A technical issue from ProfilePe’s side prevents access to paid features for a prolonged period, and

  • The issue is reported within 7 days of payment.

Refund requests are reviewed on a case-by-case basis and approved at ProfilePe’s discretion.

5. Cancellation Policy

  • Users may cancel their subscription at any time from their account dashboard.

  • Upon cancellation:

    • Access to paid features continues until the end of the billing cycle.

    • No partial or prorated refunds will be issued.

6. Auto-Renewal

  • Subscriptions may auto-renew unless cancelled before the renewal date.

  • It is the user’s responsibility to manage subscription settings.

7. GST & Invoices

  • GST-compliant invoices are issued for all paid transactions.

  • In case of an approved refund, applicable GST will be handled as per Indian GST rules.

8. Payment Failures & Duplicate Charges

If you experience:

  • A failed payment but amount deducted

  • Duplicate or incorrect charges

Please contact us within 7 days with transaction details for resolution.

9. Account Termination

  • If an account is suspended or terminated due to violation of Terms & Conditions, no refund will be provided.

  • ProfilePe reserves the right to deny refunds in cases of misuse, abuse, or fraudulent activity.

10. Changes to This Policy

ProfilePe may update this Refund & Returns Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For refund or billing-related questions, contact us at:

Email: support@profilepe.com
Business Name: RetailRoad
Website: https://profilepe.com